Frequently Asked Questions

Find answers to the typical questions or issues that users frequently encounter.

Buyer Guide

What is Securaine?

Securaine is a secure, production-ready contact form solution designed to safely collect and manage website messages.

Who is Securaine for?

Securaine is designed for developers, agencies, and businesses that need a secure and modern contact form system.

Is Securaine a plugin or standalone system?

It is a standalone PHP-based solution that can be integrated into existing websites.

Can Securaine be customized?

Yes, UI, configuration, languages, and behavior can be customized.

Is there a demo available?

Yes, a live demo is available before purchase.

Do I need coding knowledge?

Basic PHP and server setup knowledge is recommended for installation.

Is Securaine a one-time purchase?

Yes, it is a one-time license per domain.

Do I own Securaine after purchase?

You receive a perpetual license for one website under the license terms.

Hosting & Setup

Is hosting included?

No, Securaine is self-hosted and requires your own server.

What are the requirements?

PHP 8.2+, Apache, and required PHP extensions are needed.

Can I install it on my domain?

Yes, each license works for one domain installation.

Is installation included?

No, installation is not included by default.

Does it support cloud storage?

Yes, it supports local storage and Amazon S3.

Who pays AWS costs?

You are responsible for any third-party service costs like AWS.

AI Features

What AI features does Securaine include?

Securaine includes AI-assisted message generation for better user communication.

How does AI message generation work?

Users describe intent and AI generates a draft message for review.

Do I need an OpenAI API key?

Yes, AI features require your own OpenAI API key.

Are AI costs included?

No, AI usage is billed directly by the provider.

Features

What makes Securaine secure?

It includes CSRF protection, validation, CAPTCHA, and secure file uploads.

How are messages processed?

Messages are validated and securely delivered or stored.

Does it support file uploads?

Yes, secure file uploads with validation are included.

Does it support multiple languages?

Yes, multilingual support is included via JSON language files.

Does it support dark mode?

Yes, built-in dark mode with saved preferences is supported.

Is Securaine responsive?

Yes, it works on all devices.

Security & Compliance

Is Securaine secure by design?

Yes, it uses layered security including validation and CSRF protection.

Does it protect against spam?

Yes, reCAPTCHA and Turnstile are supported.

Is user data protected?

Yes, all data is securely validated and handled.

Integrations

Does Securaine support integrations?

Yes, it can be integrated with new or existing websites.

How are messages delivered?

Messages are delivered via PHPMailer or stored based on configuration.

Is Securaine developer-friendly?

Yes, it is modular and easy to integrate into existing websites.

Support & Updates

What support is included?

12 months of support and updates are included per license.

What does support cover?

Support includes bug fixes, usage guidance, and documentation help.

Does support include customization?

No, customization and development are not included.

Does support include installation?

No, installation and server setup are not included.

What happens after support expires?

You can continue using your licensed version, but updates stop.

Can support be extended?

Yes, support and updates can be extended optionally.